Refund policy

Returns and refunds — parts and accessories

Contact West Cork Campers Limited at info@westcorkcampers.com or 085 258 1957 with your order number. We will provide return instructions. Contacting us helps route your parcel correctly and does not limit your statutory rights.

Changing your mind

For most online goods purchases, notify us of cancellation within 14 days of receiving the goods, then return them within a further 14 days.

You pay the direct return cost for a change-of-mind return. Handle goods only as needed to inspect their nature and operation; excessive handling may reduce the refund.

We refund the goods and the original standard delivery charge within 14 days of cancellation. We may wait until the goods arrive back or you provide evidence of return, whichever is earlier. Refunds use the original payment method unless otherwise agreed.

Made-to-order or personalised goods may be excluded where the statutory exception applies. Sourcing a standard part from a supplier does not itself remove cancellation rights.

Faulty, damaged or incorrect goods

Tell us promptly. Your statutory rights to a refund, repair or replacement apply. We arrange or cover necessary return costs for faulty or incorrectly supplied goods.

Do not send goods directly to a supplier without return instructions. West Cork Campers remains your point of contact.

Cancellation notice

You may email the following notice, or any clear cancellation statement:

“I cancel my order for [goods], ordered on [date], received on [date].
Order number: [number].
Name and address: [details].
Date: [date].”

Contact address

West Cork Campers Limited
Mawmore West, Enniskeane
Co. Cork, P47 FR63, Ireland

Vehicle sales and hire

Vehicle sales and hire are covered by their individual agreements. Nothing in this policy limits statutory consumer rights.